by SmartBots | Jul 27, 2023 | Blog
Introduction Generative AI is an incredible technology with the potential to revolutionize industries, including insurance. Generative AI can transform core processes and enhance customer experiences by combining conversational capabilities and business acumen....
by SmartBots | Jul 5, 2023 | Blog
Conversational AI, an integral part of the modern digital landscape, has transformed the way businesses engage with their customers. Whether it’s in customer support or personal assistants, these AI-driven solutions bring about significant efficiency and...
by SmartBots | Feb 6, 2023 | Blog
Introduction Conversations backed by technology are increasing in number day by day. Around 80% of people have interacted with a chatbot at least once. Chatbot chats have almost 90% satisfaction rates on average. These are high only when the bot has been worked at a...
by SmartBots | Dec 1, 2022 | Blog
Introduction Voice call automation for customer support using conversational AI is slowly becoming the new normal across multiple industries. While AI and Machine Learning technologies are the primary building blocks of voice call automation solutions, caller...
by SmartBots | Nov 27, 2022 | Blog
With companies losing about 75% of their customers due to long wait times, they are forced to look for options to reduce customer frustration. Businesses today are switching to conversational AI solutions to provide a seamless customer experience. Technology...
by SmartBots | Sep 9, 2022 | Blog
AWS recently updated Lex V2 using the Conditional Branching feature. This new cool feature helps to manage the conversational flow and create new complex conversations without the need to write a lot of lambda code. In this blog post, let us see how to build a simple...
