How to leverage the power of Generative AI for insurance?
Introduction Generative AI is an incredible technology with the potential to revolutionize industries, including insurance. Generative AI can transform core processes and enhance customer experiences by combining conversational capabilities and business acumen. According to a report by Enterprise Apps Today, the market for generative AI in insurance is anticipated to be valued at approximately USD […]
Prompt Engineering: Unleashing the Power of LLMs in Conversational AI Solutions
Conversational AI, an integral part of the modern digital landscape, has transformed the way businesses engage with their customers. Whether it’s in customer support or personal assistants, these AI-driven solutions bring about significant efficiency and cost-effectiveness by automating routine tasks. This automation extends to summarizing conversations, identifying conversational topics, selecting the most relevant FAQs, and […]
Everything you need to know about AI Conversation Design Process
Introduction Conversations backed by technology are increasing in number day by day. Around 80% of people have interacted with a chatbot at least once. Chatbot chats have almost 90% satisfaction rates on average. These are high only when the bot has been worked at a minuscule level. To know how customer-facing bots function, you need […]
Securing voice-based transactions using OAuth2.0 and multimodality
Introduction Voice call automation for customer support using conversational AI is slowly becoming the new normal across multiple industries. While AI and Machine Learning technologies are the primary building blocks of voice call automation solutions, caller authentication is one of the essential associated technology components. Caller authentication and security are indispensable, especially in the insurance […]
Analytics in Conversational AI – Key metrics to track customer success
With companies losing about 75% of their customers due to long wait times, they are forced to look for options to reduce customer frustration. Businesses today are switching to conversational AI solutions to provide a seamless customer experience. Technology advancements have enabled AI-powered conversational bots to strike conversation like human agents to address and resolve […]
Build & manage Conversational Flows easily using the Conditional Branching feature in Amazon Lex V2
AWS recently updated Lex V2 using the Conditional Branching feature. This new cool feature helps to manage the conversational flow and create new complex conversations without the need to write a lot of lambda code. In this blog post, let us see how to build a simple bot that helps customers order pizza using a […]
Transforming Customer Self Service with Conversational AI
Customers prefer to interact with brands that think beyond their products and value customer experience over everything else. Increased adoption of digital technology has led to a rise in customer expectations. Customers are ready to pay premium rates for convenience and knowledge. Self-service has gained popularity among tech-savvy customers as they do not wish to […]
Chatbots in Banking Industry: Use Cases, Benefits & Future
Chatbots are the biggest development trend today. From emerging startups to large enterprises, chatbots play essential roles in businesses where automation is the need of the hour. Whether it’s customer service or digital banking, chatbots are simplifying human-to-machine interactions. You might be wondering what banks have to do with chatbots. It’s simple: automate service. Service today […]
Training AI-powered Virtual Agents
Enterprise Virtual assistants can be launched once they are fully trained. However, for that to happen, they need to interact with real users (which can only happen post-launch). To overcome this catch22 situation, enterprises run a pilot before the grand launch. While pilots solve the problem to some extent, enterprises are generally very keen on […]
Conversational AI & Chatbots in HR
Human resource management cannot limit itself to an administrative or transactional role of only hiring, firing, and payroll management. HR, today, is required to become a strategic business partner, brand builder, experience designer, communicator, catalyst in change management, etc. and take on a more transformational role. Challenges Facing by HR Department HR professionals are involved […]