How the Insurance Industry is Leveraging AI
Insurance is one of the most critical industries there is; it is what saves people and organizations from falling into financial trouble after a crisis or an unforeseen event. However, it is often deemed as the least innovative industry with outdated processes, time-taking procedures and delays, legacy IT systems, and many dissatisfied and even disgruntled […]
Are Chatbots and Virtual Assistants the Same?
Conversational AI has seen an exponential rise in popularity in the last decade and has become mainstream over the past two years. Enterprise adoption of Conversational AI is accelerating. Businesses are investing millions of dollars for conversational AI applications with massive expectations to improve customer experience and operational efficiencies. Gartner says – “By 2022, 70% […]
Chatbot Conference 2019
Chatbot conference organized by Chatbots Life is among the best conferences for all the chatbot enthusiasts, bot entrepreneurs, and bot investors. It gave a perspective on where the market stands today and where it is heading in the future. As a co-founder of a chatbot company, I found the sessions to be useful to make […]
How SmartBots Increased the Accuracy of Intent Identification in a Chatbot
Introduction: Chatbots have become an integral part of our daily lives. Do you know that machine learning played a key role in achieving such a performance? This article deals with an interesting in-depth concept of chatbot implementation of frameworks like Amazon lex or Google DialogFlow. I assume the reader to have a basic idea of […]
AI-Powered Chatbots for Support and Service Teams
In today’s experience economy, businesses are expected to deliver exceptional experiences to their customers, employees, and all other stakeholders. One of the central aspects of experiences is interaction with different stakeholders in providing timely and effective support services, query resolution, and so on. Challenges in the Support Function Large volumes of service tickets and queries […]
What is Intent Chaining? Why is it Important in Bot Building?
What is Intent Chaining? Why is it Important in Bot Building? Today, customer service stands as a key differentiator between brands. And companies are using chatbots to optimize CX and offer better, quicker, and more intuitive services to their customers. Gartner predicts that by 2020, 85 percent of all customer engagement will happen via chatbots. […]
Skill Library – A New Market
What is the Skill? To define and understand skills, we encourage you to think about these characters from some of the most loved Hollywood movies Imagine a world where these characters have been developed into working models and made available in the market. Not too hard to fathom the consequences of such a happening! We […]
The Future of Enterprise BOTs — Part II
In the previous part of the article, we discussed a futuristic Enterprise chatbot that helps the user in many of his decisions. We also discussed the required backend systems that power the Chatbot. In case you haven’t read the previous article, here it is: “The Future of Enterprise BOTs” Before we discuss further the front […]
How to Implement Live Agent Feature in Customer Support Chatbots
Chatbots are change-makers, and they define how customers connect to a brand and organization today. More and more companies are already using technology with their valued customers. For the uninitiated, a chatbot is an app that engages with customers via a chat interface and runs according to pre-programmed rules. According to recent research, by the […]
Abbott Launches AI-Based Personal Assistant named “MAYA” for its Salesforce
Abbott, in association with SmartBots.AI, has successfully launched an innovative new virtual assistant to support and engage their pan-India sales force — and her name is Maya. As a global healthcare company, Abbott has taken a leadership role in implementing digital solutions across all stakeholders, including patients, doctors, and employees, through the adoption of integrated technology solutions. Read here: https://health.economictimes.indiatimes.com/news/health-it/abbott-has-launched-its-ai-based-personal-assistant-maya/68063221 […]