What is Intent Chaining? Why is it Important in Bot Building?
What is Intent Chaining? Why is it Important in Bot Building? Today, customer service stands as a key differentiator between brands. And companies are using chatbots to optimize CX and offer better, quicker, and more intuitive services to their customers. Gartner predicts that by 2020, 85 percent of all customer engagement will happen via chatbots. […]