Blogs – Reflecting Our Thoughts
How to leverage the power of Generative AI for insurance?
Introduction Generative AI is an incredible technology with the potential to revolutionize industries, including...
Prompt Engineering: Unleashing the Power of LLMs in Conversational AI Solutions
Conversational AI, an integral part of the modern digital landscape, has transformed the way businesses engage with...
Everything you need to know about AI Conversation Design Process
Introduction Conversations backed by technology are increasing in number day by day. Around 80% of people have...
Securing voice-based transactions using OAuth2.0 and multimodality
Introduction Voice call automation for customer support using conversational AI is slowly becoming the new normal...
Analytics in Conversational AI – Key metrics to track customer success
With companies losing about 75% of their customers due to long wait times, they are forced to look for options to...
Build & manage Conversational Flows easily using the Conditional Branching feature in Amazon Lex V2
AWS recently updated Lex V2 using the Conditional Branching feature. This new cool feature helps to manage the...
Transforming Customer Self Service with Conversational AI
Customers prefer to interact with brands that think beyond their products and value customer experience over...
Chatbots in Banking Industry: Use Cases, Benefits & Future
Chatbot Use Cases for BankingChatbots are the biggest development trend today. From emerging startups to large...
Training AI-powered Virtual Agents
Enterprise Virtual assistants can be launched once they are fully trained. However, for that to happen, they need to...
Conversational AI & Chatbots in HR
Human resource management cannot limit itself to an administrative or transactional role of only hiring, firing, and...