by SmartBots | Nov 5, 2021 | Blog
Customers prefer to interact with brands that think beyond their products and value customer experience over everything else. Increased adoption of digital technology has led to a rise in customer expectations. Customers are ready to pay premium rates for convenience...
by SmartBots | Oct 1, 2021 | Blog
Chatbot Use Cases for Banking Chatbots are the biggest development trend today. From emerging startups to large enterprises, chatbots play essential roles in businesses where automation is the need of the hour. Whether it’s customer service or digital banking,...
by SmartBots | Jun 17, 2020 | Blog
Enterprise Virtual assistants can be launched once they are fully trained. However, for that to happen, they need to interact with real users (which can only happen post-launch). To overcome this catch22 situation, enterprises run a pilot before the grand launch....
by SmartBots | May 5, 2020 | Blog
Human resource management cannot limit itself to an administrative or transactional role of only hiring, firing, and payroll management. HR, today, is required to become a strategic business partner, brand builder, experience designer, communicator, catalyst in change...
by SmartBots | Mar 26, 2020 | Blog
Insurance is one of the most critical industries there is; it is what saves people and organizations from falling into financial trouble after a crisis or an unforeseen event. However, it is often deemed as the least innovative industry with outdated processes,...
by SmartBots | Mar 9, 2020 | Blog
Conversational AI has seen an exponential rise in popularity in the last decade and has become mainstream over the past two years. Enterprise adoption of Conversational AI is accelerating. Businesses are investing millions of dollars for conversational AI applications...
