Dynamic SmartBot for contact center success
Automate agent assistance with SmartBots to increase resolution rates and supercharge your CX.
Reduce Churn 24/7 Availability Increase Revenue Improve CSAT
agent the best agent
Fast query resolution
Improved customer satisfaction
Reduced agent attrition
Real-time agent training
Allow agents to respond quickly to your customer needs with expert guidance for every simple or complex customer problem.
With SmartBots, personalized conversations with empathetic understanding come as first nature to assist your agents in empathizing with the right way to solve your customer’s needs.
Don’t dwell on what happened; focus on the future- this is a mantra you can get behind with SmartBots agent assistance. Your agents can quickly wrap calls as conversations can be automatically summarized.
Improve your Average Handle Time by 40%
With SmartBots chatbot solutions, a global BPO has enabled intelligent responses alongside its workforce. Our solution helped them streamline their customer service automation through conversational AI. This impacted faster response rates resulting in an improvement in customer satisfaction scores.
List of features
We’ve got you covered
Embedded on your desktop
Enterprise CRM & back-end integration
Get started on converting agent frustrations to productive resolutions. Talk to our experts on how SmartBots assists your agents to elevate CX.